Hotel manager

Имя

Elmira

Контакты

Доступны бесплатно после регистрации или входа

Общая информация

Город проживания

Атырау

Заработная плата

от 200 000 тнг.

График работы

Полный рабочий день

Образование

Высшее

Опыт работы

7 лет 5 месяцев

Пол

Женский

Возраст

36 лет   (12 апреля 1988)

Опыт работы

Период работы

июнь 2014 — по настоящее время   (10 лет 4 месяца)

Должность

Duty Manager

Компания

Chagala Management

Обязанности

Checking the territory, checking apartments, preparing manuals for administrators, follow up guests requests, checking the restaurants.

Период работы

март 2011 — июнь 2014   (3 года 4 месяца)

Должность

Promoted as Assistant of Residence Manager

Компания

Europa Residence

Обязанности

• I organize effective interaction and communication of all the hotel services,
• I oversee the work of the various hotel departments:
o Hotel reception service and guest service,
o Hotel service orders fund services
o Cooking and Catering services,
o Engineering & Maintenance Services,
o Financial services, etc.
I interview, approve and coach new staff on their job role and the standards of service and behavior expected by the COC management team. After a period I carry out a competency assessment to ensure they are maintaining a good level of service and enjoying their work,
• When necessary I am involved in the disciplinary system advising the manager on the circumstances of the issue and ensuring the appropriate procedures are carried out,
• I negotiate and close contracts on behalf of the hotel on the logistics (equipment, furniture, inventory, etc.),
• I also deal with companies that undertake repairs of the buildings and fabric of the hotel complex,
• I analyze customer feedback about the services rendered by the hotel and feed that back to the departmental supervisors.

Период работы

июнь 2010 — март 2011   (10 месяцев)

Должность

Promoted as Reservation coordinator

Компания

Europa Residence

Обязанности

• Receiving Guest booking requests by-mail and telephone,
• Dealing with Guests Queries and Complaints passed from Receptionists,
• Tracking timely payment and dealing with guest accounts,
• Held the keys to the safe where the day to day cash was kept,
• The Contract Administrator reported to me and as such it was my responsibility to review and sign the long term contact for Companies having rooms in the residence.

Период работы

август 2008 — июнь 2010   (1 год 11 месяцев)

Должность

Receptionist

Компания

Europa Residence

Обязанности

• Receiving and dealing with mail, email and fax communications ensuring the appropriate actionee was notified on a timely basis,
• Answering and dealing with internal and external phone calls,
• Dealing with Guests Queries and complaints in a friendly and professional manor at all times of day and night.

Образование

Образование

Высшее

Окончание

2010 год

Учебное заведение

Atyrau State University named after Kh. Dosmukhamedov

Специальность

World languages

Дополнительная информация

Иностранные языки

Английский (Свободный), Казахский (Свободный)

Владение компьютером

Уверенный пользователь

Курсы и тренинги

English course in "Kazak tili Kogamy"